Our Approach to Sustainable Procurement

Sustainable procurement means only purchasing items that are really needed, and whose production, use and disposal both minimise negative impacts and encourage positive outcomes for the environment, economy and society. Following circular economy training and a successful pilot with the factory team in Australia, we rolled out a new Global Sustainable Procurement ‘flexible framework’ in FY22.

Sustainable procurement requires having policies and processes in place that enable thl to anticipate where negative supply chain impacts are likely to occur, avoid them where possible, and take measurable steps to address concerns that arise. We developed a new Sustainable Procurement Policy outlining our commitment to improving our sustainability performance for our procurement processes. A key tool for us to manage our supply chain risks including the risk of modern slavery is our Supplier Code of Conduct (see below) which set out our sustainability expectations of our suppliers while acknowledging we are also on the journey.

Our Global Sustainable Procurement Working Group was established to embed a consistent approach. This includes reviewing social and environmental hotspots for supplier categories using the future-fit Procurement Hotspot guide. Training for key staff on sustainable procurement is under way, and we have achieved Foundation Level 2 of our Sustainable Procurement Framework. In FY24 we are moving to Level 3 'Practice' to ensure we are practicing sustainable procurement throughout the business. 

In December 2023, we published our first global Modern Slavery Statement, click here for more information and to read the statement.


 Supplier Code of Conduct - Download it here

 What is a Supplier Code of Conduct ?

A Supplier Code of Conduct sets out the behaviours which an organisation expects of its suppliers and their staff. It may extend to the supply chain and may include commitments on how the organisation will work with its suppliers to build trust and ensure compliance.

Why are we implementing a Supplier Code of Conduct ?

Implementing supplier codes of conduct is not something new: businesses have been doing it for a number of years and thl is on a journey with many other companies to improve our supply chains.​ ​​It will enable thl to (a) anticipate where negative supply chain impacts are likely to occur; (b) avoid them where possible; and (c) take measurable steps to address concerns that arise.

Supplier sustainability performance impacts thl's performance. This is why we have created the Supplier Code of Conduct for our suppliers to adhere to.​ 
We recognize this is a journey, for thl and for our suppliers. We have a long way to go, but by working in partnership with our suppliers and moving forward together, we believe we can contribute to a Future-Fit Society.  

What is expected from our suppliers?

We seek to engage and collaborate with suppliers who share our values, sustainability commitment and approach to conducting business better. As a first step we ask you familiarise yourself with the Supplier Code of Conduct

We ask that our tier one suppliers fill out this self-assessment form to acknowledge you are meeing the Supplier Code of Conduct (or seeking to meet it with a Resolution Plan for clauses you are still working on). We understand that sustainable procurement is a journey and you may not currently meet all of the requirements within the code. We ask that you provide a resolution plan on how and when you plan to meet the requirements.

Tourism Holdings are on the journey with our suppliers. We understand this may be the first time you are dealing with a Supplier Code of Conduct, below we have provided some useful resources the will help you meet the requirements set out in the code. For any further assistance on the Supplier Code of Conduct please contact our team at info@thlsustainability.com 


Raise a concern

See something wrong? Have concerns about misconduct, ethical violations, or illegal activity - either at thl or in your organisation? You have the power to make a difference. Our Speak-Up Program provides a safe, confidential, and anonymous way to report your concerns and help us create a healthier, more ethical environment.

Why Speak Up?

  • Your voice matters: Your report could prevent harm, stop wrongdoing, and ensure fairness for everyone.
  • Confidentiality and anonymity: Your identity and information are protected. You choose how much information to share and how you want to communicate.
  • Action is taken: All reports are taken seriously and investigated thoroughly. We are committed to addressing concerns and taking appropriate action.

How to Report:

Submit a report online through our secure website: https://ethicspro.reportitnow-global.com/THL - Choose from anonymous or confidential reporting options.
Call our toll-free hotline: 

  • In New Zealand: 0800 2 25378 (0800 2 ALERT)
  • In Australia: 1800 425378 (1800 4 ALERT)
  • In the United States, 1-833-731-3452
  • In Germany: +64 800 773 25287 (0800 SPEAK 2 US)
  • In Canada: 1-833-613-1020
  • In the UK and Ireland: Call Report It Now

The Speak-Up platform and service is administered by Report It Now (RIN), an independent global provider who operates a secure ethical case management software platform called EthicsPro™️.

Investigation processes will vary depending on the precise nature of the conduct reported. Within 10 working days of a disclosure being made in the EthicsPro™️ case management system, acknowledgement of receipt of the disclosure will be provided to the Reportee.

Remember:

You are not alone. We encourage you to speak up and be a part of building a better future.

Retaliation for reporting in good faith is strictly prohibited and will not be tolerated.

thl is committed to protecting all Reportees who make a disclosure in good faith (and any spouse or relative of the Reportee who is an employee or supplier to thl) from any form of reprisal or victimisation because of the disclosure in accordance with applicable laws. No-one making a disclosure under the thl SpeakUp policy in good faith (and no spouse or relative of such person who is an employee or supplier to thl) will have any action taken against them on account of their making a good faith disclosure.

These protections will apply even if a Reportee is mistaken and there is no wrongdoing found (provided the disclosure was made in good faith) or when a Reportee does not reference specific whistleblowing legislation or other applicable laws when making the disclosure.

A copy of our policy may be made available on request, please contact our team at info@thlsustainability.com

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